Wilfred Andrew Delamy
Information Services Technician @District School Board Ontario North East
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WORK HISTORY
Information Services Technician @District School Board Ontario North East
Schumacher, ON, CA
Microsoft Endpoint AdministratorResolve issues and escalate problems with knowledgeable support and quality service.Enhance the availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support.Diagnose and execute resolution for LAN, WLAN, servers, PCs, IP Phones issues.Deploy, update and manage laptops and desktops with Windows 10/Windows 11 and various software via CA IT Client Manager and Microsoft InTuneEnroll, deploy, manage, and maintain iOS and Windows devices via VMWare Workspace ONE UEM and Endpoint ManagerSetup, configure and manage ShoreTel IP and Mitel telephones through Mitel Connect DirectorInstall and support Microsoft Office 365 suite, including TeamsProvide IT support relating to technical services involving Microsoft\'s core business application, Windows Server 2012/2019, SharePoint, Layer 2 networking, backup and recovery, Canon and HP multi-functional printers, antivirus, IP security cameras, and Avaya Scopia Video Conferencing
EDUCATION
Don Bosco Technical High School
High School Diploma & West African Examination Council (WAEC) Certificate
India Institute of Hardware and Technology (IIHT) - Ghana
Higher National Diploma (HND), Computing and Systems Development
Toronto Film School
Graphic Design & Interactive Media
Intercom Programming and Manufacturing Co. Ltd. (IPMC) - Ghana
Microsoft Certified Systems Engineer on Microsoft Windows 2003 Server
SKILLS
ABOUT WILFRED ANDREW DELAMY
An accomplished IT systems engineer, educator, and community builder with over 17 years…
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