Ferréol de Lachaise
Senior Customer Success Manager @Mirakl Target2sell
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WORK HISTORY
Senior Customer Success Manager @Mirakl Target2sell
Managing a portfolio of key clients maximizing MRR (+50k€) either newly signed or live clients.Helping clients in the implementation phase of projects with major French and international ecommerce clients, ensuring successful project delivery and client satisfaction.Implementing proactive communication by integrating all stakeholders : TTM Onboarding divided by 2Conducted first-level technical audits (tags, API configuration, product feed)Helping clients achieve their objectives by providing strategic guidance, support, and optimization strategies for the effective use of our tool.Organizing and leading regular business reviews with clients to assess performance, discuss strategic initiatives, and ensure alignment with their objectives.Managing contract renewals and identifying upselling opportunities to enhance the value of our partnerships.Gathering customer feedback and collaborating with product, sales, and technical teams to advocate for customer needs and drive continuous improvement.Leading a webinar with 50+ live participants.Customer relation management for key accounts: Intersport, Rue du Commerce, Alinea, etc.
EDUCATION
Clermont School of Business
Master in Management, Major in Digital Marketing and Entrepreneurship
Institution des Chartreux
Two years Business Degree, Accounting and Finance
Dublin Business School
Master 1 in International Management, International Digital Marketing
SKILLS
ABOUT FERRÉOL DE LACHAISE
With over 8 years of experience within the B2B MarTech space, driven by my curiosity, I have a strong taste for innovation; new technologies, web 3.0 and AI greatly interest me. Tech-saavy, I effectively bridge the gap between complex product technology and strategic business outcomes.Expert in CRO and analytics, I\'m responsible for developing a positive customer experience, helping them to achieve their objectives in their digital marketing strategy and ensuring their satisfaction with the platform.
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