Dejanea C.
Software QA Engineer / Tech Customer Support
- Role
- Technical Product Support Specialist at Intuit
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Dejanea C.
As a Software QA Engineer with a B.B.A in Accounting and Finance, I combine technical…
Experience
Technical Product Support Specialist
Mar 2023 — Present · US
Provided technical support for customers via phone, email, chat, and video, troubleshooting hardware, software, network, and system issues.•Demonstrated excellent problem-solving skills, efficiently navigating webpages and resources to assist customers in quickly resolving issues and improving their tax preparation process.•Offered step-by-step guidance and troubleshooting tips using various tools such as screen-sharing, remote control, and in-app messaging.•Maintained accurate records of customer interactions and resolutions using CRM/ticketing systems like Salesforce.
Education
Fort Valley State University
B.B.A: ACCOUNTING
2011 — 2015
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