Dejane Barrett

About Dejane Barrett

Hello, my name is Dejane. Pronounced (Day-sha-nay). Hey! My first job was in sales at Foot Locker at 17! Then I got my foot in the radio and broadcasting world. Then got into administration and the social media management world. I am currently a customer service project manager at Ooma. I am communicative and organized and enjoy working independently and with large teams.Achievements I am proud of are putting my best foot forward. Getting my associate degree, continuing my education, and most of all having my two kids and having a great family who loves, and supports each other.

Experience

1. Project Manager

   Ooma, Inc.

   Nov 2023 — Present

   Coordinate and manage multiple projects related to improving overall customer service.• Work closely with customers, internal & external teams, and vendors to identify, analyze, and ensure requirements are aligned. • Direct projects from conception to completion, ensuring that all stakeholders are communicating effectively and that the project stays on track. • Provide quotes and delegate purchase orders and set up forms to the finance department.• Streamline procurement processes, including the acquisition of Direct Inward Dialing (DID) numbers.• Diligently improve processes, procedures, and policies to ensure that customer satisfaction remains high. • Allocate tasks to offshore team for configurations. • Set project timelines, track, collect, and report progress scope. And adjust plans as necessary to meet common objectives.

Education

• Palm Beach State College

  Associate of Arts - AA

• Palm Beach State College

  Bachelor of Applied Science - BASc, Project Management

• Miami Media School

  Broadcasting, Radio and Television Broadcasting Technology/Technician

  2013 — 2014

Skills

• Microsoft Word
• Video Production
• Social Networking
• Powerpoint
• Marketing
• Broadcast
• Leadership
• Editing
• Teamwork
• Customer Service
• Public Speaking