Deirdre von Krauskopf

About Deirdre von Krauskopf

Amazon links: Going Beyond the Call ~ Mental Health Fitness @GBTCbook.com GBTCSMART.com = S.M.A.R.T. Survive the Mental Ambush Resiliency Tactics Workbook.Website:@GBTC911.comGoing Beyond the Call ~ Mental Health Fitness for Public Safety ProfessionalsFIND US HERE: Designing customized training programs centered around a core of neuroscience, emotional intelligence, human behavior, trauma-informed care, mental health fitness, and strategic communications skills (instant rapport, body language, personality profiles), and then layering the unique employee engagement, customer experience, or leadership needs of your organization. Interactive online and in-person workshops share usable tools and tactics that improve organizational and team engagement. More importantly, they transfer beyond the work walls to enhance individual wellness, bringing a healthier mindset to the job. Author of “ Mistakenly Underappreciated” ~ Re-engaging the Disengaged Going Beyond the Call ~ Mental Health Fitness for Public Safety Professionals GBTCbook.comCo-author: The Guardian: Verbal Aikido for Law Enforcement -Add to the skills toolbox with \"pre-escalation,\" bias management, and \"de-escalation skills.\"Improve your influence and engagement skills by understanding human behavior under stress. How can we better approach, influence, and manage people exhibiting social/emotional stress when safety is not a threat? How can we increase rapport with the public and enhance your community engagement? Learn tools and tactics to improve self-management, emotional intelligence, and strategic communication skills to combat the cumulative stress impacts of the job. Enhance the moments that matter most with stress-relieving and relationship-building methods that bridge the transition from shift to home.Looking forward to serving you; let\'s connect and see how I can add value. or email i•••@dvkpartnergroup.com

Experience

1. Dvk Partner Group, and Co-founder of Going Beyond the Call

   Dvk Partner Group

   Jan 2017 — Present · CA

   USA: Author, researcher, public speaking engagementsCanada: Business delivery on hold while transitioning to the USA*Create and implement measurable change management practices and reporting standards, from leadership to frontline staff to enhance the organizational perception of the public being served.*Organizational and instructional design for direct and train-the-trainer programs.* Instructional Design and Author for over 50 programs including strategic and operational planning, change management, high-stress career management, recruitment/retention/performance and talent management, trauma-informed care, rebuilding toxic work environments, improving customer experience, organizational capacity building, business model canvas design, community development and revitalization planning, and leadership development.* Consultant for Project Recovery Methodology, Strategic Communications, Toxic Work Environment, Revitalization, and Restructuring, Business and Cultural Mergers, Trauma-Informed Administration, Policy and Procedure Transformations, and Change Management Programs.* Manages High-Performance Team Building, Employee Engagement, Human Resource Accountability, and Customer Experience Workshops through a team of independently licensed facilitators. Online training available in Project Management, Six Sigma, Sales, Leadership, and Operational Effectiveness.*Provides needs analysis, process, policy, and training for organizational modernization in high-stress environments.* Trauma-informed hiring, retention, and training with measured fiscal, people, and service results.Author: Mistakenly Underappreciated ~ Re-engaging the Disengaged ~ Revitalize Toxic work environmentsAuthor: The Shadow Behind the Badge - PTSD SpouseCo-Author: Going Beyond the Call ~ Mental Health Fitness & Survive the Mental Ambush -GBTC911.comCo-Author Program/Workbook: The Guardian ~ Pre-escalation tactics to improve interactions with social/emotional communications

Education

• Ryerson University

  BA, Business Communications; Minor in Human Resources

  1991 — 1995

• Marriott College Prorgram

  Hotel Management and Loss Prevention and Risk Managment Certificates

  1988 — 1989

• Ryerson University

  Certificate in Communications

  1992

• Various

  Organizational Leadership

• Sheridan College

  Certificate in Adult Education & Facilitation, Adult and Continuing Education and Teaching

  1990

• International Institute for Learning Inc.

  Masters, Project Portfolio Management Certificate, Project Management

  2009

• Florida State University

  Certification in Trauma and Resilience

  2020

• Various Leadership Institutes

  Organizational Leadership

• University of Toronto - Rotman School of Management

  NFP Board - Governance Program

Skills

• Program Management
• Innovation Management
• Business Model Canvas
• Vendor Management
• Strategic Planning
• Management
• Quality Assurance
• Process Engineering
• Business Analysis
• Mentoring
• Consulting
• Integration
• Project Portfolio Management
• Travel Management
• Ms Project
• Government
• Project Management
• Problem Solving
• Business Planning
• Coaching
• Human Resources
• Facilitation
• Process Improvement
• IT Management
• Budgets
• Risk Management
• Pmo
• Pmp
• Leadership
• Logistics
• Training
• Public Speaking
• Strategy
• Governance
• Business Process Improvement
• Cmp
• Budgeting
• Management Consulting
• Coaching & Mentoring
• Project Planning