Deirdre James
Supply Chain & Operations Executive | Driving DTC Growth, Fulfillment Excellence, Logistics Optimization & Customer Experience Champion
- Role
- Sr Operations & Merchandising Manager, Direct Commerce at Fortune Brands Innovations
- Location
- Kinston, NC, US
- LinkedIn followers
- 500 followers
About Deirdre James
I am a Supply Chain and Distribution Leader with 30+ years of experience driving operational excellence across transportation, fulfillment, and customer service. Throughout my career, I’ve partnered with cross-functional teams to deliver cost savings, process improvements, and customer satisfaction at scale.I specialize in:Direct-to-Consumer (DTC) operations and scalable eCommerce growthDistribution and fulfillment strategy with a focus on efficiency and accuracyTransportation and logistics optimization, including vendor/3PL partnershipsCompliance, risk mitigation, and cost reduction through data-driven insightsCross-functional leadership and building high-performing teamsI am proud to have earned multiple President’s Achievement Awards, Moen’s Brand Champion Award, and recognition for reducing compliance fines by millions of dollars while leading record-breaking shipping performance.Passionate about continuous improvement and innovation, I bring a strategic mindset and proven track record of turning challenges into opportunities that strengthen the supply chain and improve the customer experience.
Experience
Sr Operations & Merchandising Manager, Direct Commerce
Jan 2026 — Present · Deerfield, IL, US
Education
Lorain County Community College
Business Administration and Management, General
Lorain County Community College
Business Management
1989 — 1992
Skills
- Process Improvement
- Management
- Team Building
- Forecasting
- Continuous Improvement
- Shipping
- Transportation
- Operations Management
- Warehouse Management
- Training
- Logistics
- Customer Service
- Cross-Functional Coordination
- Freight Claims
- Team Leadership
- Microsoft Excel
- Sap
- Account Management
- Warehouse Operations
- Strategic Planning
- Sap Products
- Cross-Functional Team Leadership
- Transportation Management
- Retail
- Outsourcing
- Supply Chain
- Business Process Improvement
- Human Resources
- Logistics Management
- Program Management
- Supply Chain Management
- Project Management
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