Deirdre Keyes
Desktop Support Engineer @ IHS Markit | Azure, Service Now
- Role
- Desktop Support Engineer at Ihs Markit
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Deirdre Keyes
With over 15 years in IT, including recent experience as a System Administrator at…
Experience
Desktop Support Engineer
May 2017 — Present · Raleigh-Durham, NC, US
Tech support (hardware, software, printers, network, mobile, etc) for US, UK, Cape Town, Tokyo and Hong Kong via, email, chat, remote assistance and walkups.AD administration (Adds, Changes, Moves)Azure and SCCMService Now and Heat ticketing systemExchange 2010 (Create mail accounts, distribution lists)Mobile device administration (Good, Black Berry for work, Apple, Duo)Office 365Network Troubleshooting to the switch, patch panel and to the desk)
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