Deirdre Crovo

About Deirdre Crovo

In my role as Director of Healthcare Placement at 2U, my focus is on leading a robust team adept in recruiting top-tier supervisors and facilities for student fieldwork across five healthcare programs. Our collective goal is to optimize operational efficiency, leveraging the best client success practices and strategic goal setting to exceed company-wide profitability targets. With over six years at the helm, my leadership has been pivotal in expanding our business development network and nurturing vital stakeholder relationships.The cornerstone of my success lies in a collaborative culture that prioritizes customer relationship management and effective communication. I ensure optimal staffing and employee retention, aligning with 2U\'s mission of empowering students in their career aspirations. My approach to leadership is characterized by a commitment to fostering growth, both within the team and in our school partners, underscored by a passion for driving innovation in healthcare education.

Experience

1. Director, Healthcare Placement

   2U

   Feb 2018 — Present · Lanham, MD, US

   Lead team of six managers and 45+ staff members to develop new business-to-business (B2B) partnerships and expand on established relationships with enterprise healthcare systems nation-wide• Provide excellent customer support for B2B partnerships and university clients in nursing, physician assistant, speech-language pathology, pharmacology, occupational and physical therapy fields• Create and deliver strategic plan for managers to ensure their teams function efficiently through consistent use of proven best customer success practices• Partner with Human Resources and Recruiting teams to maintain appropriate staffing levels, professional development, and retention of employees at all levels• Communicate independently and effectively with multiple internal and external stakeholders to meet business needs• Solicit and analyze data to understand shifting business needs and make the best decisions for shared company and partner goals• Strong technical aptitude with cloud technologies and project lifecycles• Own budget creation, management, and adherence throughout the year

Education

• Georgetown University

  Bachelor of Arts (B.A.), English Language and Literature, General

  2005 — 2009

Skills

• Webinar Training
• Microsoft Office
• Salesforce.com
• Qlikview
• Marketing
• Webinars
• Email Marketing
• Time Management
• Sales
• Veterinary Medicine
• Customer Service
• Sales Operations
• B2b
• Management
• Selling
• Coaching
• Higher Education
• Leadership