Deidre Golden
Customer Success Manager | Driving SaaS Adoption, Retention & Revenue Growth | Expert in Executive Partnerships & ROI Strategy
- Role
- Customer Success Manager at Yelp
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Deidre Golden
I’m a Customer Success Manager with 5+ years of experience partnering with customers to…
Experience
Customer Success Manager
Apr 2025 — Present
Manage a portfolio of 90+ SMB accounts, improving ROI by 15% through targeted adoption strategies, renewals, and upsells.Serve as a trusted advisor, simplifying technical concepts and guiding SaaS platform adoption to align with client goals.Collaborate with sales, product, and support teams to deliver tailored solutions that drive retention and measurable business outcomes.Achieved a 75% client retention rate while consistently exceeding revenue growth targets.
Education
Indiana Institute of Technology
Bachelor of Science (B.S.)
Skills
- Leadership
- Apparel
- Negotiation
- Microsoft Office
- Sales
- Purchasing
- Marketing
- Public Speaking
- Window Displays
- Project Management
- Higher Education
- Teamwork
- Strategic Planning
- Managerial Skills
- Visual Merchandising
- Fashion
- Retail
- Powerpoint
- Microsoft Excel
- Project Planning
- Microsoft Word
- Social Media
- Time Management
- Merchandising
- Social Networking
- Event Planning
- Customer Service
- Interpersonal Skill
- Management
- Team Building
- Versatility
- Customer Service Management
- Adaptability
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