Deewan S.
Developing REMAX Flatroots
- Role
- Manager - Transformation at Cognizant
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deewan S.
I am a Business Development and Workforce Analytics specialist. My career has been forged…
Experience
Manager - Transformation
Dec 2020 — Present · Mumbai, IN
Domain: Analytics & Operational ExcellenceRoles and Responsibilities:• Gathered, analyzed and drew valuable conclusions from the vast amount of data available and set processes to generate data as needed• Collaborated with other Compliance Analysts to identify overlaps with complementary compliance frameworks• Identified opportunities to enhance current processes to reduce risk through effective use of inter agent variability analysis• Delivered towards operational soundness of accounts processes, ensuring the team passes audit on any capability related processes • Co-ordinated and helped prioritize change requests and issues raised by stakeholders• Evaluated business processes, anticipated requirements, uncovered areas for improvement, and implemented solutions• Led ongoing reviews of business processes and developed optimization strategies• Worked with stakeholders at every level of the organization soliciting strategic imperatives from senior leaders and executives• Performed assessments of client business processes, organizational change IT processes and technology landscape; identifying transformational recommendations• Proactively identified opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfactionAchievements- Developed a bot to scan through all the associates database in the organization and reconcile the same with the data available in the WFM tool to maintain database hygiene (RPA initiative)- Achieved the target of reducing cost of delivery ($1 Mn) for Insurance BU operations by reducing the backfill requirement by 3%
Education
Nagpur University
Bachelor of Engineering - BE, Civil Engineering
2009 — 2013
Indian Institute of Technology, Delhi
Master of Business Administration
2017 — 2019
Kendriya Vidyalaya
Mathematics and Computer Science
2005 — 2009
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