Deevanshi Chauhan
Certified SAP SuccessFactors - Employee Central Core || MBA in International Business || Ex-Infosys
- Role
- Associate at Zomato
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Deevanshi Chauhan
With an MBA in International Business and a BTech in Computer Science, I have a strong…
Experience
Associate
Sep 2025 — Present · Gurugram, IN
Delivered exceptional customer service by resolving order-related queries and complaints via chat, email, and calls, ensuring a seamless dining experience.• Maintained strong customer satisfaction scores through empathetic communication, quick problem-solving, and proactive follow-ups.• Collaborated with delivery partners, restaurant teams, and internal stakeholders to ensure timely resolution of issues and consistent service quality.• Managed high volumes of customer interactions with accuracy, professionalism, and adherence to SLAs.• Identified recurring issues and shared actionable insights with cross-functional teams to enhance platform efficiency and user experience.• Consistently achieved key performance metrics, including response time, resolution rate, and customer feedback scores.
Education
Chitkara University
Bachelor of Engineering
2015 — 2019
University of Greenwich
Master of Business Administration - MBA
2023 — 2025
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