Deeshma N
CX Leader | Cross-Industry Expertise | Sugarfit, Ex-Cult.fit, BIAL, IndiGo | Building Experiences That Stick.Now Looking for My Next Challenge
- Role
- Head of Customer Experience at sugar.fit
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Deeshma N
CX & Ops Strategist | 10+ Years | Aviation, Fitness, Health TechFrom airport terminals to health tech apps, my career has been defined by one mission—building systems that serve people better. I started in aviation, managing live operations and optimizing real-time decisions that directly impacted thousands of passengers. That grounding in process and urgency shaped the way I approach customer experience today. At Cult.fit, I led high-performing teams and operations across multiple centers, improving service delivery.At Sugar.fit, I have scaled CX functions with precision—reducing escalations, driving retention, and digitizing the entire post-purchase journey.I am passionate about creating intuitive, tech-enabled processes that remove friction and delight users. I lead with clarity, empathy, and a deep commitment to solving root problems. For me, great customer experience isn’t just a function—it’s the soul of any growing business.
Experience
Head of Customer Experience
Apr 2022 — Present · Bengaluru, IN
Education
Jain (Deemed-to-be University)
Bachelor of Science - BS, MBA(Aviation business management)
2015 — 2016
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