Dee Pucciarelli
Director of Cs Pmo @Prolink Solutions
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WORK HISTORY
Director of Cs Pmo @Prolink Solutions
Responsible for managing PMO and Customer Support Teams. Collaborated with Executive Vice President in the creation and development of the Customer Success Department. Promote internal Operational Excellence by reviewing operational processes and leading process improvements efforts for all Customer Success teams. Responsible for managing the Projects/Efforts company portfolio. Stablish and promote PMO processes, which serve as standard work instructions, and provide support throughout the project lifecycle leading to successful outcomes. Developed and implemented the Client Training & Software Adoption Programs resulting in the restoration of 3 mayor clients business relationships. Developed 2023 Q1 Webinars Blogs series & Implementation Adoption Best Practices, content presentation and delivery for 150 attendees. Revamped and streamlined the Client Implementation and Onboarding processes with a focus on Client building relations, software adoption and processes improvements. Developed and provide PMO standard templates, knowledge of projects and manage department resources.
EDUCATION
Universidad de Puerto Rico
Engineering, Pre-Engineering
University of Phoenix
Bachelor of Science in Business Management, Business
University of Alaska Fairbanks
Bachelor in Industrial Engineering, Engineering
SKILLS
ABOUT DEE PUCCIARELLI
While others take pride in meeting all standards set before them, I am passionate about…
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