Deepu Suresh

Store Manager, Customer-Centric Store Manager | Building High-Performing Team & Boosting Operational Excellence .

Role
Swiggy Instamart Store Manager -- Relationship & Business Performance Position at Swiggy
Location
Kottayam, KL, IN
LinkedIn followers
500 followers

About Deepu Suresh

As the Cluster Operations Manager at Swiggy Instamart, I oversee the daily operations of…

Experience

  1. Swiggy Instamart Store Manager -- Relationship & Business Performance Position

    Swiggy

    Nov 2024 — Present · Kochi, IN

    Established customer service standards and monitored staff compliance.• Recruited, trained and supervised new employees.• Manage dark store operations, quick commerce, ownership of storeoperational SLA, and metrics.• Overseeing the day-to-day operations of the dark store to ensure thatcustomer orders are fulfilled on time.• Managing the inventory of all stocks on hand.• Designing and improving the processes for storage, handling, and orderfulfillment.• Building and implementing a talent development program for the darkstore\'s operations and last-mile teams.• Ensuring that the premises are compliant with safety and qualitystandards.

Education

  • CMS College, Kottayam (Autonomous)

    Bachelor's degree

    2014 — 2017

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Deepu Suresh — Swiggy Instamart Store Manager -- Relationship & Business Performance Position at Swiggy in Kottayam, KL, IN | Unifers