Deepu Suresh
Store Manager, Customer-Centric Store Manager | Building High-Performing Team & Boosting Operational Excellence .
- Role
- Swiggy Instamart Store Manager -- Relationship & Business Performance Position at Swiggy
- Location
- Kottayam, KL, IN
- LinkedIn followers
- 500 followers
About Deepu Suresh
As the Cluster Operations Manager at Swiggy Instamart, I oversee the daily operations of…
Experience
Swiggy Instamart Store Manager -- Relationship & Business Performance Position
Nov 2024 — Present · Kochi, IN
Established customer service standards and monitored staff compliance.• Recruited, trained and supervised new employees.• Manage dark store operations, quick commerce, ownership of storeoperational SLA, and metrics.• Overseeing the day-to-day operations of the dark store to ensure thatcustomer orders are fulfilled on time.• Managing the inventory of all stocks on hand.• Designing and improving the processes for storage, handling, and orderfulfillment.• Building and implementing a talent development program for the darkstore\'s operations and last-mile teams.• Ensuring that the premises are compliant with safety and qualitystandards.
Education
CMS College, Kottayam (Autonomous)
Bachelor's degree
2014 — 2017
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