Deepu Bhat
Knowledge Management | Community Engagement | Digital Communications | Empowering Women in Tech | Virtual Agent Optimization
- Role
- Community Manager at Tricentis
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Deepu Bhat
I’m a Knowledge Management and Communications professional with over 10 years of…
Experience
Community Manager
Jul 2021 — Present · Pune, IN
Enhance Virtual Agent performance by analyzing monthly feedback and user behavior trends using Google Analytics.Oversee knowledge base quality and accuracy in ServiceNow, collaborating with SMEs and technical teams.Define and implement community engagement strategies via events, digests, quizzes, and leaderboard activities.Manage Twitter Support, create process documentation, and standardize support workflows for better efficiency.Promote knowledge-sharing culture through lunch-and-learns, forums, and peer-training sessions.Manage knowledge tools like SharePoint, Confluence, Salesforce Knowledge, and drive innovation in KM platforms.
Education
ISBR Business School
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
2011 — 2013
Vishwa Bharti Higher Secondary School.
10+2, Non-Medical
2006 — 2007
Skills
- Customer Relationship Management (Crm)
- Business Analysis
- Social Networking
- Team Management
- Customer Service
- Online Advertising
- Organizational Development
- Market Research
- Marketing Management
- Market Analysis
- Business Development
- High Availability
- Marketing Strategy
- Powerpoint
- Microsoft Excel
- Lead Generation
- Business Planning
- Microsoft Powerpoint
- Event Management
- Management
- Team Building
- Crm
- Business Strategy
- Microsoft Word
- Team Leadership
- Marketing Communications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.