Deepti Vemulapalli
Sr Informatica Powercenter Idq Developer @Kaiser Permanente
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WORK HISTORY
Sr Informatica Powercenter Idq Developer @Kaiser Permanente
Pleasanton, CA, US
Pleasanton, California, United States
ABOUT DEEPTI VEMULAPALLI
Experienced L2 Support Engineer with a strong background in diagnosing complex technical issues, maintaining system uptime, and ensuring seamless customer experiences. I specialize in second-line escalation support, root cause analysis, and collaborating closely with DevOps and product engineering teams to drive rapid resolution and continuous improvement.Passionate about delivering high-quality support and bridging the gap between end-users and engineering. Adept at working in fast-paced environments, managing incidents with precision, and building knowledge bases to empower Level 1 teams.Specialties:Incident Management & EscalationsRoot Cause Analysis (RCA)Application & System Monitoring (Control M)ITSM Tools (ServiceNow, Jira)SQL, Linux, APIs, Cloud Support (AWS)Automation & Scripting (Bash)Cross-functional Communication
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