Deepti Ranjan Behera
Product@ICICI Bank || IIM Ranchi (2020-22) || NIT Rourkela (2015-20)
- Role
- Senior Product Manager at ICICI Bank
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepti Ranjan Behera
Experienced professional in Forex Prepaid Cards specialising in customer UI/UX…
Experience
Senior Product Manager
Apr 2022 — Present · Mumbai, IN
Attended Visa Student Co-Creation Workshop in Singapore and launched two products generating additional revenue of INR 2 Cr and potential CLV of INR 10 Cr till date2. Managed 15+ projects worth INR 4 Cr leading to 2x growth in sales volume from FY\'23 to FY\'253. Developed digital card reload through other bank accounts (net banking or debit card) using payment gateway4. Launched Expressions card and initiated card replacement campaign for expired card holders with activation rate of 28%5. Executed digital dispute resolution, kit replacement, currency transfer and revamped customer statement to boost NPS to 69% from 58%6. Paperless and instant card activation through branches 7. Revamp of reconciliation, authorization and settlement process in Host system as per latest network standards 8. NFC device based Tap & Pay, spends analysis, standing instructions on reload, real time personalized card generation are WIP9. Proficient in agile method of project management with understanding of API banking, data and portfolio analysis
Education
National Institute of Technology Rourkela
Integrated M.Sc
2015 — 2020
Indian Institute of Management, Ranchi
Master of Business Administration - MBA
2020 — 2022
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