Deepti Dhawan
Growth Office, Customer Experience Strategy, Transformation and Delivery leader. Supporting businesses to successfully build and implement their CX goals and transformation for sustainable growth | ex Amazon | ex EXL
- Role
- Leader Growth Office at EXL
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Deepti Dhawan
An accomplished professional with nearly 20 years of experience in developing and implementing customer experience strategy, innovation, thought leadership, continuous improvement and automation; leading business operations and service delivery; customer relationship management. Led senior leadership positions at Amazon and associated with EXL Service.com (I) Pvt. Ltd. since Dec’01Specialties: Expertise in Insurance process and Utilities processes, Retail industry and program management Exposure to and expertise in comprehensive operations’ management encompassing global operations, process transitioning, service quality, legal & statutory requirementsDemonstrated excellence in transitioning and setting up processes ensuring their smooth operations and accomplishment of business targets
Experience
Leader Growth Office
Aug 2025 — Present · IN
Leading the Growth Office at EXL, focusing on diversified industries to build and drive strategic growth initiatives. • Developed innovative strategies to align business solutions with client needs, enhancing overall performance. • Collaborated with cross-functional teams to implement growth strategies, fostering a culture of creativity and collaboration.
Education
Delhi University
BA Hons, English
1999 — 2001
Annamalai University
M. A, English Language and Literature, General
1999 — 2001
Skills
- Operations Management
- Team Management
- Process Improvement
- Performance Management
- Process Management
- Service Delivery
- Business Process Re-Engineering
- Six Sigma
- Bpo
- Outsourcing
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