Deepthy Nath
Certified Lean Six Sigma AI Yellow Belt | Project Management Assessment Certified | Customer Service | Call Center & BPO Operations | Client & Vendor Management
- Role
- Business Unit Head at Avighna Infosolutions Pvt Ltd
- Location
- Mysuru, KA, IN
- LinkedIn followers
- 500 followers
About Deepthy Nath
Dynamic and results-oriented professional with over 20 years of experience in inbound and outbound voice & non-voice processes, specializing in both domestic and international call center operations. Proven leader with 15+ years of expertise in managing BPO operations, excelling in tele-sales, customer service, and call center functionalities.Renowned for successfully handling multiple processes, consistently meeting or exceeding targets against tight deadlines. Demonstrates strong business acumen with a robust track record in team management, leadership, and people development. Experienced in working with multinational clients across various business sectors, from established companies to startup environments.Possesses an entrepreneurial mindset with a passion for leveraging innovation and technology to enhance customer service. Exceptional communication skills, coupled with a service-oriented approach and adept relationship management, facilitate effective teamwork and the mentoring of numerous staff. Adaptable and dedicated to ensuring client and customer satisfaction.
Experience
Business Unit Head
Feb 2023 — Present · Mysuru, IN
I was responsible for overseeing all aspects of the business, from developing and implementing strategic initiatives to fostering a culture of innovation and collaboration. As a business leader, I was instrumental in achieving our business goals and establishing a strong market presence.Strategic Leadership: Developed and executed a comprehensive business strategy to ensure the company\'s growth, profitability, and long-term sustainability. Drove innovation and continuous improvement across all business functions.P&L Management: Took ownership of the company\'s financial performance, managed budgets, and ensured the achievement of revenue targets and profitability goals. Made data-driven decisions to optimize resource allocation and drive operational efficiency.Team Leadership: Built, mentored, and led a high-performing team, fostering a culture of excellence, accountability, and innovation. Provided guidance, coaching, and professional development opportunities for team members.Sales and Business Development: Utilized in-depth industry knowledge and network to identify growth opportunities, establish strategic partnerships, and expand the company\'s customer base. Collaborated closely with all departments & teams to drive revenue growth.Service Expertise: Leveraged expertise in client and customer service development to guide the creation and enhancement of solutions and services. Ensured that services were aligned with market needs and delivered exceptional value to clients.Stakeholder Engagement: Built and maintained relationships with key stakeholders, including investors, clients, industry partners, and regulatory bodies. Represented the company at industry events, conferences, and other relevant forums.Financial Acumen: Demonstrated a strong understanding of financial metrics, market trends, and industry dynamics. Made informed decisions to drive sustainable growth and capitalize on emerging opportunities.
Education
Karnataka State Open University
Post Graduate Diploma in Business Administration, Business Administration, Management and Operations
2010 — 2013
Srinivasa Pre-University College, Mangalore
Pre University Certification, Science
2001 — 2003
University of Mysore
Bachelor of Commerce (B.Com.)
2006 — 2009
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