Deepthi Challa
Staff Enterprise System Engineer at ServiceNow
- Role
- Staff Enterprise System Engineer at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Deepthi Challa
At ServiceNow, I serve as a Staff Enterprise System Engineer, leveraging over 11 years of…
Experience
Staff Enterprise System Engineer
Apr 2024 — Present · Hyderabad, IN
As a Site Reliability Engineer at ServiceNow, I ensure the reliability and performance of mission-critical integration platforms serving enterprise operations 24/7. With 11+ years in production operations, I specialize in SLO management, incident response, and building resilient systems for complex integration ecosystem.I bIalance operational excellence with engineering automation—monitoring system health, responding to incidents, eliminating toil, and implementing reliability improvements across Kafka streaming, API gateways, and data platforms.Core ExpertiseSRE Fundamentals: SLO/SLI management, Error budgets, Incident response, Capacity planning, Toil reductionIntegration Reliability: Dell Boomi, Apache Kafka/Confluent operations, Stream processing, API reliability (Kong Gateway)Data Platform Operations: Snowflake administration, Power BI support, Data pipeline monitoringObservability: ServiceNow ITSM, Splunk, Prometheus/Alertmanager, Distributed tracingAutomation: Runbook automation, Self-healing systems, Infrastructure as Code
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