Deepthi Scaria
Service Availabilty IT Operations Analyst @TD
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WORK HISTORY
Service Availabilty IT Operations Analyst @TD
EDUCATION
Auckland University of Technology
Post Graduation
Npower Canada
Junior Data Analyst
Savitribai Phule Pune University
Engineering, Electronics
ABOUT DEEPTHI SCARIA
I am an engineering-trained professional with a strong academic foundation in Electronics, Electrical Systems, and Telecommunications, complemented by hands-on experience supporting complex, production-grade environments.I hold a Bachelor of Engineering in Electronics and a postgraduate qualification (Level 8) in Electrical & Electronics Engineering, which has equipped me with a structured, systems-oriented approach to problem analysis, fault isolation and service reliability. My academic background enables me to understand not just how systems fail, but why they behave the way they do under operational stress.Professionally, I have worked extensively in incident-driven, high-pressure environments, where service continuity, accuracy, and customer confidence are critical. I am experienced in diagnosing and resolving issues across enterprise platforms, leveraging methodical troubleshooting, clear documentation, and disciplined escalation practices. My ability to communicate with clarity and composure has consistently helped de-escalate complex situations and restore service trust.I bring a balanced skill set that combines technical depth, operational awareness, and customer-focused communication, allowing me to operate effectively at the intersection of systems, processes, and people. I value precision, accountability, and continuous improvement, particularly within regulated and compliance-driven environments.
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