Deepthi Uppalapati
Director of Product Management @Capital One
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WORK HISTORY
Director of Product Management @Capital One
Plano, TX, US
EDUCATION
Texas A&M University
MS, Statistics
Indian Institute of Technology, Kanpur
M.Tech, Computer Science & Engineering
Jawaharlal Nehru Technological University
B.Tech, Computer Science & Engineering
SKILLS
ABOUT DEEPTHI UPPALAPATI
With over 13 years of extensive experience in financial services, I am a results-driven professional specializing in product management, analytics and strategic leadership. My expertise lies in building high-performing, cross-functional teams to deliver world-class customer experiences by leveraging cutting-edge technology and data insights.As a leader in Capital One\'s Financial Services division, I have spearheaded transformative initiatives, including omni-channel contact center solutions, IVR migrations with AI and NLU and dynamic messaging systems, which have collectively enhanced customer satisfaction and operational efficiency. My innovations have driven significant cost savings, revenue recovery and awards such as Circle of Excellence & Women in Remarketing.I am passionate about empowering teams, solving complex problems and creating strategies that make a lasting impact on businesses and customers.
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