Deepthi Ajay

About Deepthi Ajay

With over 18 years of experience, I currently serve as Director - Projects, leading strategic delivery and governance across large-scale technology and operations programs. My role focuses on the setup and expansion of Global Capability Centres (GCCs) for fintech and digital transformation clients. I oversee end-to-end project execution through a robust PMO framework, ensuring on-time, cost-effective, and quality outcomes. As a certified CSTE and Professional Scrum Master I, I specialize in strategic initiatives, service delivery, and managing confidential information. By driving GCC strategy, resource optimization, and profitability across service lines, I aim to foster operational excellence and scalability. Acting as the key client interface, I am dedicated to building long-term partnerships while aligning delivery with client objectives.

Experience

1. Global Delivery Head

   Art Technology and Software

   Mar 2026 — Present · Kochi, IN

   Responsible for leading and scaling global delivery operations across multiple geographies, ensuring high-quality execution of technology and business services. Drives delivery strategy, operational excellence, client satisfaction, and profitability while managing cross-functional teams across engineering, operations, and program management. Focuses on building high-performing teams, optimizing delivery models, and strengthening client partnerships to support business growth and innovation.Key Areas:Global program and delivery managementClient engagement and stakeholder managementDelivery governance, quality, and operational excellenceScaling offshore and distributed teamsFinancial management, margins, and resource optimizationDriving transformation, automation, and innovation across delivery

Education

• NSS COLLEGE OF ENGINEERING,PALAKAD

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  2000 — 2004

• Chinmaya Vidyalaya

  Bachelor of Technology - BTech, Electronics and communication

Skills

• Testing
• Project Delivery
• Quality Management
• Hp Quality Center
• Sql
• Agile Methodologies
• Microsoft Sql Server
• Agile Project Management
• Agile Testing
• Sdlc
• Project Management
• Quality Assurance
• Requirements Analysis
• Test Planning
• Regression Testing
• Project Planning
• Business Analysis
• Software Project Management
• User Acceptance Testing
• Test Management
• Manual Testing