Deepshi
Customer Service Specialist @Best Buy Canada
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WORK HISTORY
Customer Service Specialist @Best Buy Canada
Lead daily operational tasks, including opening and closing procedures, ensuring store readiness and adherence to company standards. Address and resolve customer issues efficiently, demonstrating strong problem-solving skills and the ability to make informed decisions under pressure. Deliver exceptional service by assisting customers with purchases, returns, trade-ins, and addressing inquiries at checkout and customer service counters. Assist in training new staff on Best Buy\'s policies, procedures, and product knowledge, contributing to team competency and customer satisfaction. Provide accurate information and recommendations on products, contributing to informed customer decisions. Collaborate with team members to achieve targets and provide guidance to new associates, fostering a supportive work environment.
EDUCATION
Centennial College
Post graduation
George Brown College
Post Graduation
RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY, GHAZIABAD
Bachelor of Technology - BTech
ABOUT DEEPSHI
Passionate and results-driven professional with expertise in business analysis, software quality engineering, and manual testing. I bring a strong understanding of Agile methodologies and project management principles, enabling me to effectively deliver high-quality software solutions. Skilled in utilizing Scrum frameworks to drive collaboration and enhance team productivity. A detail-oriented individual committed to ensuring top-notch quality assurance processes throughout the software development lifecycle. Proficient in leveraging analytics to derive actionable insights and make informed business decisions. Let\'s connect and explore how I can contribute to your organization\'s success.
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