Deepshikha

About Deepshikha

I build and stabilize production systems where AI meets real-world business constraints.With 4+ years of experience across Meesho and Walmart Global Tech, I’ve worked on distributed backend systems, monitoring platforms, and AI-driven workflows in high-pressure environments. Today, I lead reliability and enterprise deployment efforts for a real-time Conversational AI platform, ensuring it performs consistently across clients and high-traffic events.My strengths lie in: • Translating ambiguous business needs into working technical systems • Improving observability and reducing production noise • Leading structured root cause analysis under SLA pressure • Bridging engineering execution with operational impactI’ve driven meaningful improvements in production stability by refining monitoring systems, eliminating repeat failures, and introducing automation to simplify operational workflows.I’m motivated by hard production problems — especially in AI systems, distributed platforms, and enterprise deployments where reliability truly matters.

Experience

1. Customer Success Engineer Ii

   Meesho

   Jul 2025 — Present

   Owned end-to-end Voice Bot ops & reliability (monitoring, incidents, on-call, escalations), proactively preventing SLA breaches-Handled onboarding, delivery, and production support for multiple enterprise clients in parallel-Standardized runbooks, on-call docs, and escalation workflows for faster, clearer incident response-Cut alert noise ~80%(Meesho) and ~40%(clients) by tuning thresholds and alert logic-Led RCAs and partnered with engineering on fixes, reducing repeat incidents ~40–60%-Improved observability with conversation-level logging for quicker debugging and stronger investigations-Built BigQuery-based log analysis, reducing log identification time ~50% and enabling self-serve debugging-Automated ops workflows, cutting effort from ~5 hours to ~30 minutes-Created a client-wise component dashboard to boost stakeholder visibility and speed up issue tracking-Found monitoring blind spots and drove fixes to close system gaps-Improved dashboards/alerts for sale readiness during peak-traffic events-Delivered enterprise client integrations in Java/Python (Webhooks/WebSockets), owning use cases end-to-end (solutioning → build → rollout).

Education

• Sathyabama Institute of Science & Technology, Chennai

  Bachelor of Engineering - BE, Computer Science