Deepshikha Ghosh

Service Delivery Consultant @Tata Consultancy Services

Bengaluru, KA, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jan 2022 — Present

Service Delivery Consultant @Tata Consultancy Services

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Bangalore Urban, IN

Bangalore Urban, Karnataka, India

EDUCATION

N/A

J D C Bytco

Bachelor of Commerce (B.Com.)

SKILLS

Six SigmaStorage Area NetworksIT OutsourcingPre-SalesProgram ManagementIT OperationsVendor ManagementCustomer ServiceTrainingRequirements AnalysisBusiness ProcessCloud ComputingProcess ImprovementTransition ManagementIT Service ManagementResource ManagementSlaIncident ManagementCrmItilDisaster RecoveryVirtualizationQuality AssuranceBpoTroubleshootingOutsourcingIntegrationTcp/IpPmoData CenterUnixWindows ServerCcnaItil V3 Foundations CertifiedSystem AdministrationCall CentersTeam ManagementIso 20000Service DeliveryBusiness Analysis

ABOUT DEEPSHIKHA GHOSH

Experienced Service Delivery Manager with 18+ years in the IT services industry, including 15 years in delivery leadership, ITSM, and business operations. Skilled in managing large-scale service portfolios, driving process improvements, and leading transformation initiatives based on ITIL best practices.Proven expertise in program management, resource optimization, quality governance, and infrastructure operations. Known for aligning delivery with business goals, enhancing customer experience, and enabling continuous improvement across global teams.Commerce graduate from Pune University, passionate about operational excellence and delivering impactful IT solutions.

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