Deepshikha Ghosh

Transforming IT Services with Heart & Hustle | Service Delivery Expert | ITSM | Leadership that Listens

Role: Service Delivery Consultant at Tata Consultancy Services
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Deepshikha Ghosh

Experienced Service Delivery Manager with 18+ years in the IT services industry, including 15 years in delivery leadership, ITSM, and business operations. Skilled in managing large-scale service portfolios, driving process improvements, and leading transformation initiatives based on ITIL best practices.Proven expertise in program management, resource optimization, quality governance, and infrastructure operations. Known for aligning delivery with business goals, enhancing customer experience, and enabling continuous improvement across global teams.Commerce graduate from Pune University, passionate about operational excellence and delivering impactful IT solutions.

Experience

Service Delivery Consultant
Tata Consultancy Services
Jan 2022 — Present · Bangalore Urban, IN
Bangalore Urban, Karnataka, India

Education

J D C Bytco
Bachelor of Commerce (B.Com.)

Skills

Six Sigma
Storage Area Networks
IT Outsourcing
Pre-Sales
Program Management
IT Operations
Vendor Management
Customer Service
Training
Requirements Analysis
Business Process
Cloud Computing
Process Improvement
Transition Management
IT Service Management
Resource Management
Sla
Incident Management
Crm
Itil
Disaster Recovery
Virtualization
Quality Assurance
Bpo
Troubleshooting
Outsourcing
Integration
Tcp/Ip
Pmo
Data Center
Unix
Windows Server
Ccna
Itil V3 Foundations Certified
System Administration
Call Centers
Team Management
Iso 20000
Service Delivery
Business Analysis

Contact information

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•••••@tcs.com
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Deepshikha Ghosh

Experience

Service Delivery Consultant

Education

J D C Bytco

Skills

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