Deepshikha Das
Advance Customer Success || ePACT || Testing || CPQ || CRM || Reporting & Analysis || Order Management || Deal Desk || Sales Operations || Sales Enablement ||
- Role
- Sales Force Analyst 2 - Advance Customer Success, Global Buisness Operations at Oracle
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Deepshikha Das
Advance Customer Success Service, Global Sales Operations team member and accountable for the following: • Business requirements analysis and detailed specifications review and finalize based on standards, best practices, and considering ePACT specific features, functionality, and Siebel framework. • Primarily with Product Mgmt and Sales Ops team. • Conduct DEV, UAT and STAGE end-end business testing. • Create end-end test plan for each JIRA ticket. • Agile development model requires real time testing during DEV cycle. • End-end testing in UAT running through entire quote process, multiple deal types, services, all output documents, etc. • Sales Support: Tier 1 business triage for production reported issues. • Level 2: Subject Matter Experts (PM, Ops, etc). • Level 3: Engineering. • Reporting/Analytics: develop robust reporting and drive initiative for automated reporting via BI/data warehouse (OAP/WebLogic).
Experience
Sales Force Analyst 2 - Advance Customer Success, Global Buisness Operations
Jun 2023 — Present · Bengaluru, IN
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