Deepshikha Chakraborty

About Deepshikha Chakraborty

I\'m passionate about turning customer relationships into sustainable business growth. With 8 years in SaaS, I\'ve tackled every aspect of the customer journey, from sparking initial interest to driving long-term loyalty and upsell opportunities.Here\'s how I make magic happen:Launchpad for Success: I spearheaded the launch of a new customer success platform, achieving a phenomenal 75% adoption rate within two months. That\'s streamlined workflows and happier customers, all in record time.Feedback Whisperer: I pioneered the company\'s first NPS campaign, boosting response rates from 10% to a staggering 60% in just six months. Those insights fuelled product improvements and customer delight.Revenue Boostl: I streamlined processes that surpassed a $5.5 million quota for renewals and upsells, building lasting partnerships and exceeding expectations. My 75% renewal rate speaks volumes!Data-Driven: I believe in the power of data. I built insightful metric dashboards in Salesforce, giving the team crystal-clear customer visibility and empowering proactive decision-making.Risk Mitigation: I developed and implemented a customer health scoring model, identifying at-risk clients over a 1.5-year period. My targeted success plans have kept customers loyal and thrilled.I\'m a relentless advocate for customer success, a champion of data-driven strategies, and a passionate builder of long-term relationships. I\'m eager to leverage my experience to help your SaaS business reach new heights.Connect with me today!

Experience

1. Success Operations Lead

   Jisr | جسر

   Aug 2025 — Present · Gurugram, IN

Education

• Jaypee Institute Of Information Technology

  Master of Technology (M.Tech.), Biotechnology

  2014 — 2016

• Jaypee Institute Of Information Technology

  Bachelor of Technology (B.Tech.), Biotechnology

  2011 — 2014