Deepraj Shelar
Major Incident Manager | ITIL V4 Certified | Expert in Major Incident, Problem & Change Management | ServiceNow & Splunk Specialist
- Role
- Major Incident Manager at Wipro
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Deepraj Shelar
I’m an ITIL V4 Certified Major Incident Manager with hands-on experience managing P1–P2 incidents across Banking, Payments, Insurance, and Automobile domains. I specialize in ensuring business continuity and service reliability through end-to-end incident lifecycle management, proactive monitoring, and effective stakeholder communication.At Wipro, I lead the resolution of critical incidents by coordinating with infrastructure, application, network, and cybersecurity teams to restore services rapidly and prevent future disruptions. My expertise spans tools like ServiceNow, Splunk, Dynatrace, and SolarWinds, which I leverage to identify root causes, analyze trends, and drive data-backed process improvements.I’m passionate about reducing downtime, enhancing operational efficiency, and improving the overall customer experience by aligning every action with ITIL best practices. Beyond incident resolution, I collaborate closely with Problem and Change Management teams to ensure long-term service stability and continuous improvement.Always eager to learn and evolve, I strive to build a career that strengthens IT operations, fosters resilience, and delivers measurable business value.
Experience
Major Incident Manager
Feb 2024 — Present · Pune, IN
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