Deepraj Pawar
System Engineer & Technical Helpdesk @Lauren Group
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WORK HISTORY
System Engineer & Technical Helpdesk @Lauren Group
Mumbai, IN
As a System Engineer at Lauren Pvt. Ltd- I am responsible for designing, implementing, and maintaining IT infrastructure solutions to ensure seamless operations- My role involves troubleshooting complex systems, optimizing performance, and ensuring the security and stability of networks and servers- I collaborate with cross-functional teams to support system integrations and provide technical guidance to improve processes and resolve issues efficiently.As Technical Helpdesk | Lauren Pvt. Ltd.Providing technical support and assistance to end-users, ensuring prompt resolution of hardware, software, and network issues.Troubleshooting and diagnosing technical problems through remote and on-site support.Managing and tracking support tickets to maintain high customer satisfaction and efficient workflow.Collaborating with IT teams to escalate complex issues and implement effective solutions.Documenting technical processes and solutions to enhance the knowledge base.Delivering exceptional customer service and maintaining clear communication with users.
EDUCATION
K V Pendharkar College of Arts Science and Commerce
12th Science
NetTech India
Devops
DG Ruparel College of Arts, Science and Commerce
Bachelor of Science - BSc
ABOUT DEEPRAJ PAWAR
System Engineer with 2+ years of experience in desktop support, IT helpdesk, and system…
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