Deepraj Pawar

System Engineer at Lauren | Ex-Spatial Data Analyst at Here Technology| Ex-Scholar Trainee at Wipro | Knowledge Seeker | AWS Cloud Practitioner

Role
System Engineer & Technical Helpdesk at Lauren Group
Location
Kalyan Dombivli, MH, IN
LinkedIn followers
500 followers

About Deepraj Pawar

System Engineer with 2+ years of experience in desktop support, IT helpdesk, and system…

Experience

  1. System Engineer & Technical Helpdesk

    Lauren Group

    Sep 2024 — Present · Mumbai, IN

    As a System Engineer at Lauren Pvt. Ltd- I am responsible for designing, implementing, and maintaining IT infrastructure solutions to ensure seamless operations- My role involves troubleshooting complex systems, optimizing performance, and ensuring the security and stability of networks and servers- I collaborate with cross-functional teams to support system integrations and provide technical guidance to improve processes and resolve issues efficiently.As Technical Helpdesk | Lauren Pvt. Ltd.Providing technical support and assistance to end-users, ensuring prompt resolution of hardware, software, and network issues.Troubleshooting and diagnosing technical problems through remote and on-site support.Managing and tracking support tickets to maintain high customer satisfaction and efficient workflow.Collaborating with IT teams to escalate complex issues and implement effective solutions.Documenting technical processes and solutions to enhance the knowledge base.Delivering exceptional customer service and maintaining clear communication with users.

Education

  • K V Pendharkar College of Arts Science and Commerce

    12th Science

    2016 — 2018

  • NetTech India

    Devops

    2024 — 2025

  • DG Ruparel College of Arts, Science and Commerce

    Bachelor of Science - BSc

    2018 — 2021

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Deepraj Pawar — System Engineer & Technical Helpdesk at Lauren Group in Kalyan Dombivli, MH, IN | Unifers