Deep Patel
Business Analyst IT Ops @Hydro One
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WORK HISTORY
Business Analyst IT Ops @Hydro One
Toronto, ON, CA
Designed and managed Power BI dashboards that monitored corporate endpoints for vulnerabilities, improving visibility of security compliance by 30%.• Developed and deployed PowerShell scripts for automated software updates across devices, cutting patch deployment time by 40% and reducing manual effort by 20+ hours weekly.• Delivered 150+ on-site technical support sessions at the Tech Bar, resolving hardware/software issues and achieving a 95% first-contact resolution rate.• Supported the Windows 11 NAC migration project, troubleshooting 200+ network access issues and enabling a seamless migration for employees.
EDUCATION
Lassonde School of Engineering - York University
Bachelor’s of Science, Specialized Honors
ABOUT DEEP PATEL
Hi, I\'m Deep, a Computer Science student at York University with a passion for data science, software development, and building accessible solutions! I enjoy diving into complex problems, connecting the dots, and creating innovative tech solutions.Always open to connecting :)Inbox: d••••••••@gmail.com
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