Deeppali Kalal
Customer Success Manager
- Role
- Customer Success Manager at Rr Global
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deeppali Kalal
Electrical Engineer with several years of experience in Customer Success. Experience in…
Experience
Customer Success Manager
Aug 2015 — Present
QBR\'s/EBR\'s2. Product Adoption3. Customer Onboarding4. Assist Customers with their product integration5. Maintaining proactive, regular contact with accounts to maximize their success and usage6. Analytical bend of mind-ease working with Data7. Ensuring active tracking of bot performance and driving ROI for clients by analyzing customer data to improve end-user experience 8. Experience with metrics like Net Revenue Retention ( Upselling), churn, customer references reviews. Work closely with cross-functional teams, internal and external with ease to drive these goals.9. Liaise with customers and solve all their issues
Education
University of Mumbai
Bachelor of Engineering (BE), Electrical Engineering
2009 — 2013
Vartak College
HSC, Science
2007 — 2009
VIdya Vikasaini English High School, Vasai
SSC
1995 — 2007
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