Deep Malika

MBA – IIT Delhi | Transformational Supply Chain & CX | Driving AI-Led Logistics at Maersk

Role
Customer Experience Partner at a P Moller - Maersk at A.P. Moller - Maersk
Location
Gurugram, HR, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Deep Malika

Global Logistics & Supply Chain professional with 12+ years across ocean freight…

Experience

  1. Customer Experience Partner at a P Moller - Maersk

    A.P. Moller - Maersk

    May 2022 — Present · Gurugram, IN

    End-to-End Export & Import Execution: Lead coordination of 250+ monthly shipments—carriers, customs, vendors—to achieve 98% on-time delivery.Process Optimization & Cost Reduction: Designed and rolled out digital tracking workflows, cutting order-processing time by 20% and lowering operational costs by 15%.Vendor & Stakeholder Management: Built lasting partnerships with carriers, customs brokers, and internal teams to drive seamless supply-chain operations.

Education

  • Department of Management Studies, IIT Delhi

    Master of Business Administration - MBA, Operations Management and Supervision

  • Krishna Institute of Engineering & Technology

    Bachelor's degree, Computer Science

  • IÉSEG School of Management

    Master of Business Administration - MBA, International/Global Studies

Skills

  • Microsoft Office
  • Javascript
  • Html
  • Microsoft Excel
  • Asp.net
  • Css
  • Asp.net Ajax

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Deep Malika — Customer Experience Partner at a P Moller - Maersk at A.P. Moller - Maersk in Gurugram, HR, IN | Unifers