Deepma Mathur

About Deepma Mathur

I architect seamless digital and operational experiences designed to solve one of the most complex challenges in highly regulated global enterprises: Information Latency. By integrating people, processes, and AI-driven technology, I ensure the right solution reaches the customer at the exact moment of need—whether in Consulting, Tech, or MedTech.My approach is rooted in Systems Thinking and a \"Diagnostic-to-Transformation\" mindset. I thrive in highly matrixed environments, turning operational \"noise\" into structured, data-driven roadmaps that deliver measurable ROI.Strategic Impact & CX Excellence:• The $68M Value Capture: Identified massive operational \"leaks\" at Dell and Philips by applying rigorous diagnostic frameworks to the end-to-end \"Search-to-Solution\" journey.• AI-Driven Transformation: Designed a $12.5M roadmap to fix how our teams find information. By leveraging AI and semantic search, I enabled engineers to move from fragmented legacy workflows to a unified, responsive experience.• Scaling Strategic Infrastructure: Expert at building the \"strategic infrastructure\" of global organizations—transforming institutional knowledge (KM) into operational leverage to reduce \"Time-to-Resolution.\"I am at my best when I am untangling complex,\"0-to-1\" problems and driving results through cross-functional influence.Specialties: Strategy & Operations (S&O), Digital Transformation, Systems Thinking, AI/LLM Strategy, Value Stream Mapping, Product Operations, and Knowledge Management.

Experience

1. Strategy Lead, Product Operations

   Philips

   Mar 2025 — Present · US

   Operational Excellence & CONQ Discovery: Currently leading the strategic initiative to identify and categorize North America CONQ (Cost of Non-Quality) drivers; establishing the first data-driven framework to quantify hidden operational leaks across the service organization.• Global AI Roadmap & Ecosystem Leadership: Led the global rollout and roadmap for AI Semantic Search pilot by aligning developer teams, vendors, and Business Units (BUs) on a unified technical architecture.• Strategic ROI & Performance: Defined the MVP and optimized search performance to reduce North American latency by 70%• Community & Culture Building: Founded and led a Community of Practice (CoP) for North America engineers to ensure high adoption rates and established continuous feedback loops to refine the AI solution based on real-world field insights.• Data-Driven Iteration: Analyzed and interpreted complex usage analytics to drive feature prioritization, ensuring the roadmap remained aligned with actual user behavior and technical performance.

Education

• Penn State Smeal MBA Program

  Master's degree, Business Administration and Management, General

  2019

• The NorthCap University

  Bachelor's degree, Automotive Engineering

  2007 — 2011

Skills

• Forrester
• Secondary Reserach
• Performance Dashboards
• Quantitative Analytics
• Factiva
• Data Collection
• Knowledge Management
• Capital Iq