Deepkumar Parejiya

Customer Service Representative @Concentrix

Markham, ON, CA

As a Customer Service Representative at Unionville Athletic Club, I play a pivotal role in ensuring a welcoming and efficient experience for all members and guests. This multi-faceted position combines customer service excellence with operational oversight in a state-of-the-art facility that includes a gym, swimming pool, and squash courts. Key responsibilities include:Facility Management: Overseeing the day-to-day operations of the gym, ensuring equipment functionality and cleanliness. Maintaining a high standard of cleanliness in all change rooms, workout areas, and public spaces.Pool Maintenance: Conducting regular pool tests to ensure water quality and safety, adhering to health and safety regulations.Client Relations: Handling member and guest inquiries, ensuring a high level of satisfaction by resolving concerns promptly and professionally. Managing membership agreements and assisting with new member registrations.Sign-in/Sign-out and Booking Management: Streamlining the sign-in and sign-out processes to provide an efficient and organized experience for all members. Managing bookings for swim lanes and squash courts, ensuring accurate scheduling and availability for all users.Parking and Access: Coordinating parking pass distribution for members and managing inquiries related to parking and access.Event and Service Coordination: Assisting in event coordination, promotions, and other member services, contributing to a dynamic, member-focused atmosphere.By delivering exceptional customer service and maintaining operational excellence, I support the club\'s mission of fostering a positive, healthy, and active environment for the community.