Deep Kataria
Customer Success | Driving Digital Transformation in Insurance | SaaS & Client Engagement Expert
- Role
- Associate Manager - Customer Success at Duck Creek Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deep Kataria
As an Associate Manager in Customer Success at Duck Creek, I specialize in managing P&C accounts across the APAC region, leveraging advanced Customer Success tools to ensure seamless adoption and measurable business outcomes. My focus is on building strong client relationships, driving engagement, and delivering value that empowers insurers to stay ahead in a rapidly evolving digital landscape.Previously at Gupshup, I managed a diverse portfolio of clients across industries such as Automobile, NBFC, BFSI, Media & Entertainment, Luxury Retail, and Social Networking. My role centered on enabling businesses to interact effectively with their customers through Gupshup’s product suite, providing timely resolutions, actionable insights, and data-driven strategies to achieve their goals.Innovation is at the heart of my journey—I developed \'The Saviour Bag\' and applied for a patent, reflecting my belief in creating solutions that make a difference.Ultimate Goal: Live, Laugh, Learn, Earn, Love.Always open to connecting with professionals passionate about Customer Success, digital transformation, and innovation in the insurance ecosystem.
Experience
Associate Manager - Customer Success
Feb 2025 — Present · Mumbai, IN
Key Responsibilities & Achievements:Manage Property & Casualty (P&C) accounts across the APAC region, ensuring seamless adoption and maximizing value from Duck Creek’s SaaS solutions.Drive customer success strategies by leveraging advanced tools and data insights to improve client engagement and retention.Collaborate with cross-functional teams to deliver implementation support, resolve complex issues, and ensure timely delivery of solutions.Conduct business reviews and performance analysis to identify growth opportunities and optimize workflows for clients.Act as a trusted advisor to clients, helping them achieve digital transformation goals and measurable business outcomes.Champion customer advocacy by gathering feedback and influencing product enhancements for better user experience.Key Impact:Improved onboarding efficiency and reduced time-to-value for multiple enterprise clients.Increased product adoption and utilization through proactive engagement and strategic planning.Strengthened client relationships, resulting in higher satisfaction scores and long-term partnerships.
Education
Liverpool John Moores University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Institute of Management Technology, Ghaziabad
PGPM, Business, Management, Marketing, and Related Support Services
K. J. Somaiya Institute of Technology
Bachelor of Engineering - BE, Computer Engineering
2012 — 2017
Skills
- Weka
- Wordpress
- Microsoft Powerpoint
- Content Writing
- Javascript
- Powerpoint
- Microsoft Excel
- Java
- Html
- C
- Programming
- Cascading Style Sheets (Css)
- Jira
- Sql
- C++
- Python
- Automobile Content Writing
- Microsoft Word
- Css
- Mysql
- Eclipse
- Joomla
- Microsoft Office
- Pycharm
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