Deepinderpal Bhasin

About Deepinderpal Bhasin

Deepinderpal Bhasin is a seasoned digital operations manager with over 20 years of experience. He has a history of driving improvements and creating positive impacts in various organizations. his extensive experience in digital operations and client management, coupled with his technical skills and educational background, make him a valuable asset in any organization. He is adept at managing teams, coordinating complex projects, and delivering results that meet and exceed expectations. His proficiency in multiple languages and a wide range of technical tools further enhance his capabilities. Current Role Position: Digital Project Manager | Team: Leads a team of 30+ individuals Responsibilities: Content management support, Coordination of digital initiatives across teams, Escalation management, Migration of new work to the desk, Staffing, developing, and monitoring processes, Governance interaction Expertise Client and Stakeholder Management, Planned, prioritized, executed, and controlled multi-projects end-to-end, Ensured deadlines and targets were met Technical Skills: Data visualization and automation using Excel and Macros Proficient in MS-Office, Adobe Experience Manager (AEM), Visual Basic, HTML, C, C++, Java, Google Data Studio, and Tableau, Skilled in Articulate Rise & Storyline 360 Educational Background Postgraduate Diploma in Business Management (PGDBM) from Narsee Monji Institute of Management Studies (NMIMS), 2010 Bachelor\'s Degree in Engineering (B.E.) in Electronics from Padmabhushan Vasantdada Patil Pratishthan (PVPP), 2001 Diploma in Engineering (Electronics & Telecomm) from Shah and Anchor Kutchhi Polytechnic (SAKP), 1998

Experience

1. Service Delivery Operations Associate Manager

   Accenture

   Sep 2011 — Present · Mumbai, IN

   Project Management: Managed multiple digital projects, ensuring timely delivery and alignment with client objectives. Utilized project management methodologies to optimize workflows and meet deadlines.Team Leadership: Led a team of 25+ professionals, fostering a collaborative environment and driving performance through regular feedback and targeted development plans.Content Management: Oversaw comprehensive content management support, coordinating with internal and external teams to push digital initiatives live.Process Optimization: Implemented process improvements and automation solutions, enhancing efficiency and reducing operational costs.Client Liaison: Acted as a primary point of contact for brand teams and third-party vendors, ensuring seamless communication and project execution.Escalation Management: Managed escalations effectively, resolving issues promptly and maintaining high client satisfaction levels.Key AchievementsBoosted process efficiency by 20% through automation and data visualization.Successfully led high-profile projects, increasing client satisfaction by 15%.

Education

• Padmabhushan Vasantdada Patil Pratishthan College of Engg

  BE

  1998 — 2001

• St. Dominic Savio High School

  SSC

  1985 — 1995

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PGDBM

  2008 — 2010

• Shah Anchor Kutchhi Polytechnic

  Diploma

  1995 — 1998