Deepika Phogat
- Role
- Data Analyst at Tech Mahindra
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
Experience
Data Analyst
Mar 2022 — Present · Hyderabad, IN
Created a dashboard for the call allocation optimization process and managing the headcount\\\\nfor various teams\\\\n-Implemented a new method of call allocation on the basis of AHT, Ideal time, and Calls handled, which reduced the AHT time by 5%\\\\n-Helped the Operations in defining the collection goals for the calling agents, which was used to\\\\ndetermine the bonuses\\\\n-Presentation of analysis and dashboard to senior stakeholders
Education
India Overseas School
12th board , Science ( Physics+ Chemistry + Mathematics ) + Information technology.
2015 — 2016
Suresh Gyan Vihar University
Bachelor's of computer application, computer applications
2016 — 2020
Kendriya Vidyalaya
10 th Board, Science
2012 — 2013
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