Deepika Negi

Front Desk Representative @Huddersfield Students\' Union

Huddersfield, GB

Delivered front-line customer service as the primary point of contact for over 100+ students and visitors weekly, ensuring a welcoming experience and resolving queries efficiently.• Resolved student complaints and managed appointment scheduling by coordinating with internal departments, which helped reduce response time by 25%.• Maintained accurate student records, updated compliance reports, and monitored documentation, contributing to improved data integrity and 100% audit-readiness.• Coordinated university events and departmental meetings by handling logistics, scheduling, and follow-ups, ensuring smooth operations and consistent participation.• Guided students through university policies, procedures, and available support services, helping them confidently access academic and well-being resources.