Deepika Gotla

About Deepika Gotla

Two plus years of experience as a Software Engineer in Azure Cloud environment. • Experience as Azure Engineer in Configuration Management, Continuous Integration, Continuous Deployment and Cloud Implementations on various Networking products.• Experience in design and configuration of Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings and routing.• Experience in Deploying VM’s, Azure Networking products through PowerShell Script, Azure Portal and Azure CLI commands.• Extensive involvement in Designing Azure Resource Manager Template and in designing custom build steps using PowerShell.

Experience

1. Senior Technical Support Engineer Cloud, Ai Platforms & Networking

   Microsoft

   Oct 2022 — Present · Bellevue, WA, US

   Senior Technical Support Engineer with deep expertise in Azure Cloud, AI-enabled platforms, APIs, and large-scale networking, supporting mission-critical enterprise workloads- Acted as a senior escalation point for high-severity (P1/P0) incidents involving cloud networking, AI services, APIs, and distributed systems, maintaining strict SLA commitments- Led end-to-end incident response, including deep diagnostics across network, application, and platform layers, using tools such as Wireshark, KQL, Log Analytics, TCP dumps, and custom scripts- Supported and stabilized AI-driven and API-centric workloads, including inference pipelines, backend services, authentication flows, and high-throughput data paths- Designed, validated, and reviewed secure, scalable PoC architectures leveraging Azure networking, Private Endpoints, Zero-Trust access, and high-availability patterns- Partnered closely with engineering, product, and architecture teams to drive permanent fixes, influence roadmap decisions, and improve platform reliability- Conducted deep Root Cause Analysis (RCA) and converted findings into long-term preventive improvements, runbooks, and automation- Provided architecture guidance to high-value customers on cloud networking design, performance optimization, security posture, and resilience strategies- Mentored junior engineers on advanced troubleshooting, networking fundamentals, API diagnostics, and incident management best practices- Automated repetitive diagnostics and health checks using Python, Bash, and cloud-native tooling, reducing MTTR and operational overhead- Demonstrated strong leadership in cross-team collaboration, stakeholder communication, and customer advocacy in complex technical environments- Recognized for combining deep technical expertise with a customer-first mindset, especially in fast-paced, AI-driven, and high-growth cloud platforms.

Education

• Malla Reddy (MR) Deemed to be University

  Bachelor of Technology - BTech, Computer Science

  2012 — 2016

• SUNY New Paltz

  Master's degree, Computer Science

  2018 — 2020