Deepikaa Parthiban

About Deepikaa Parthiban

Customer Support Specialist with 4+ years of experience supporting customers across SaaS-based global payroll and compliance platforms and large-scale e-commerce environments. Experienced in global customer support, escalation and case management, and cross-functional collaboration.Consistently maintaining 95%+ CSAT, I resolve complex payroll, tax, and employee benefits queries while meeting SLA and TAT targets. I also contribute to process improvement and team enablement, including onboarding and training new hires and developing scalable support documentation.With experience across both enterprise and startup environments, I bring a practical, customer-centric approach to delivering reliable, compliant, and high-quality support.

Experience

1. Support Specialist

   Multiplier

   Jul 2023 — Present · Chennai, IN

   Led the team during the team lead\'s absence and acted as a holiday team lead, managing queue monitoring, shrinkage, performance reviews, and escalations to ensure operational efficiency.• Served as a seasonal trainer, conducting shadowing sessions and providing targeted training to new hires, while developing presentation and training materials to prepare the team. • Deliver global support via phone, chat, and email, ensuring timely resolutions and high satisfaction. Skilled in Zendesk and Intercom for optimizing operations, and manage complex payroll issues, including tax compliance, insurance, and benefits, through effective cross-functional collaboration.• Drive startup growth by creating resources, building processes, and supporting a global client base. Serve as the primary contact for employee verification, ensuring accuracy and timeliness. Thrive in dynamic environments with a focus on operational excellence.

Education

• Periyar University

  B.Voc, Textiles And Apparel Design

  2016 — 2019

• Bharathiyar University

  M.Sc, Costume Design and Fashion Technology

  2019 — 2021