Deepikaa Chavan

About Deepikaa Chavan

15+ years of experience across functions like Training, Project Management, Client…

Experience

1. General Manager - Key Account

   EduBridge Learning

   Feb 2019 — Present · Mumbai, IN

   My responsibilities include • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.• keeping accurate correspondence records• meeting regularly with management• updating client details• Identifying ways to overcome clients\' dislike • develop strategies for improving customer services• timely solutions to client’s problems• build sustainable and continuous relationships with clients• show initiative and drive when dealing with client requests• Responding to client inquiries in a timely and professional manner.• Communicate with the clients on pending payments• Work on Utilization Certificates along with the client and accounts team• Training and providing overall guidance to other colleagues • collaborating with the relevant departments to better address client needs, • provide regular updates to higher management• Create Monthly, Quarterly and Annual Progress Reports, • Project and Program Analytical Reports, • Monthly or Quarterly Project Review Presentations.• Writing Creative Articles and posts for Social Media Platforms• Building Student/Client Case Studies• Internal MIS, Document and Database Repository Management• Creating MOUs and Addendums as per project requirements• Planning volunteering sessions with client volunteering sessions• Interacting with various teams to have effective Volunteering Sessions