Deepika Y.
Lead Technical Architect at MGM Resorts International
- Role
- Lead Technical Architect at MGM Resorts International
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Deepika Y.
PROFESSIONAL SUMMARY Senior Developer with Architect-level experience and 11+…
Experience
Lead Technical Architect
Apr 2021 — Present
Lead Architect in implementing Chatbot for MGM Properties to help guests with various tasks like addressing room-related issues and any property/hospitality-related information through faq.• Strong experience in leading the client projects involving training, requirements gathering, system configuration, integration, and custom application development.• Experience in Microsoft Dynamics 365 (CRM) implementation, especially with Customer Insights and Journeys.• Experience in Microsoft Dynamics 365 (CRM) implementation, especially with Customer Insights and Journeys.• Proficiency in developing and implementing multiple end-to-end Dynamics 365 CRM projects.• Proficiency with Power Automate Flows and experience in data mapping and migration.• Experience in implementing APIs in Python using Azure functions.• Implemented unit testing and integration testing.• Identify opportunities for additional services for existing clients.• Ability to configure complex CRM systems based on research and client needs.• Lead client projects involving training, requirements gathering, system configuration, integration, and custom application development.• Provide guidance on to-be business processes and their impact on software implementations.• Demonstrate and enhance industry, professional, and interpersonal skills for effective communication and organization with both colleagues and clients.• Provide input and contribute to the evolution of processes and procedures for client project delivery.• Ensure proactive identification of risks and issues in projects.• Meet individual client delivery goals effectively.• Engage in continuous learning and improvement to stay updated with industry trends and software capabilities.• Developed Crypto project UI using React and web technologies and delivered successfully.• Developed poker and Slot machine games for POC projects.
Education
Kakatiya University, Warangal
Bachelor's degree, Computer Science
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