Deepika Sharma
Salesforce Account Manager @360 Degree Cloud
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WORK HISTORY
Salesforce Account Manager @360 Degree Cloud
Bengaluru, IN
Successfully oversaw a portfolio of over 50 key accounts.Created and executed strategic account plans, boosting sales revenue by 20% and achieving a 95% customer retention rate.Worked with cross-functional teams to discover and secure new business opportunities, leading to a 30% increase in new account acquisition.Regularly conducted business reviews with clients to understand their needs and challenges, providing solutions to enhance customer satisfaction.Managed and delivered complex Salesforce implementations, ensuring smooth deployment and adoption in collaboration with clients.Offered expert advice on Salesforce best practices, enhancing operational efficiency and increasing user adoption.Delivered product demonstrations and presentations to senior stakeholders, clearly communicating the benefits of Salesforce solutions.Led training and enablement sessions for clients and internal teams, improving productivity and user adoption.Kept up-to-date with Salesforce products and industry trends, effectively sharing this information with clients and internal teams.
EDUCATION
Delhi University
Bachelor of Commerce - BCom
ABOUT DEEPIKA SHARMA
After 7+ years of steering to success as an Account Manager, I’ve learned one thing:…
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