Deepika Sharma
Fraud Analyst @BMO
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WORK HISTORY
Fraud Analyst @BMO
Toronto, ON, CA
Investigate and resolve deposit and cheque fraud, including forged, altered, and counterfeit items.•Analyze transactions and account activity using BMO EFM systems to detect suspicious behavior and prevent financial loss.•Review cheque images, signatures, endorsements, and deposit details for accuracy and compliance.•Collaborate with branches, customers, and internal teams to gather evidence and validate activity.•Prepare concise case summaries, reports, and recommendations for management and decisioning teams.•Apply BMO fraud policies, regulatory requirements, and risk thresholds to ensure consistent investigations.•Identify emerging fraud trends and recommend actions to minimize losses.
EDUCATION
Centennial College
Post graduate certificates, Tourism and media
Lovely Professional University
Bachelor's degree, Hospitality Administration/Management
ABOUT DEEPIKA SHARMA
With a foundation in Hospitality Administration and further specialization in Tourism and Media, my role at TD Bank as a Loss Prevention Specialist allowed me to apply critical thinking and customer service acumen to safeguard financial assets. Our team effectively managed a high volume of customer interactions, ensuring the integrity of their banking experience.Leveraging tools like TSYS, PRM, PEGA, we conducted detailed analyses to preemptively identify and mitigate fraud risks. This hands-on approach to problem-solving and data analysis reflects not just a competency but a dedication to excellence in customer relations and fraud prevention within the banking sector.
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