Deepika Saxena
Customer Service Manager @ ECL Finance Limited | Grievance Redressal Officer- PNO & GRO | Operations and Customer Service Process Specialist | Formerly with HSBC, ICICI , Religare , Hero Housing & UGRO | BFSI & Fintech
- Role
- Customer Service Manager (Grievance Redressal Officer & Principal Nodal Officer) at ECL Finance Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Deepika Saxena
MBA professional with 16 years of enriched experience in Financial Service…
Experience
Customer Service Manager (Grievance Redressal Officer & Principal Nodal Officer)
Feb 2025 — Present · Mumbai, IN
Managing end-to-end customer service operations, focusing on grievance redressal for both secured and unsecured lending portfolios. • Acting Principal Nodal Officer, ensuring compliance with regulatory standards and operational excellence. • Spearheading process mapping and optimization initiatives, enhancing overall efficiency within the contact center.
Education
ITS, Ghaziabad
BCA
2000 — 2003
DPS, Vidyut Nagar
Completed Senior Secondary
1994 — 2000
ITS, Ghaziabad
PGDM
2003 — 2005
Skills
- Banking
- Communication Skills
- Relationship Management
- Customer Service Management
- Cross Selling
- Retail Banking
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