Deepika S.
Client Services Manager @H&R Block
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WORK HISTORY
Client Services Manager @H&R Block
Ottawa, ON, CA
Enhanced operational efficiency by 90% by supporting inventory management and service request follow-ups, ensuring timely completion of opening/closing activities. Reconciled cash transactions between treasury and branch units, achieving a 95% reduction in discrepancies and maintaining accuracy in financial records. Organized work information, leading to 80% improvement in data accuracy and completeness across all activities. Spearheaded customer service initiatives, increasing client satisfaction scores by 99% through effective communication and problem-solving.
EDUCATION
Concordia University
Master's degree, Quality System Engineering
Government Model Senior Secondary School, Sector 37-B, Chandigarh, India
Higher Secondary Education, Non-Medical
Punjabi University
Bachelor of Technology - BTech, Computer Engineering
Government Model Senior Secondary School, Sector 35-D, Chandigarh, India
Secondary Education, Science
ABOUT DEEPIKA S.
As a Client Service Manager at H&R Block, I am currently enhancing operational efficiency…
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