Deepika Ramu
Production Support Analyst (L1/L2) | Health Insurance & Banking | SQL | Oracle | AWS | Autosys | Dynatrace | ITIL - Immediate Joiner
- Role
- Talent Acquisition Specialist at TWO95 International, Inc
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Deepika Ramu
Results-driven Production Support Analyst with 3.8+ years of experience supporting critical in-house applications in health insurance and banking domains. Experienced in delivering 24/7 L1/L2 production support, ensuring high availability, performance, and system stability.Skilled in application, database, and infrastructure monitoring, root cause analysis, and incident management across complex environments. Hands-on experience with Oracle SQL, Autosys batch job monitoring, and AWS Cloud services including CloudWatch, ECS, and S3.Well-versed in ITIL processes, SEV1/SEV2 incident handling, and cross-team collaboration to drive timely resolutions. Known for problem-solving ability, ownership of issues, and maintaining SLA commitments in high-pressure production environments.
Experience
Talent Acquisition Specialist
Jun 2023 — Present · Cherry Hill, NJ, US
Education
Patrician College Of Arts And Science
Bsc , Computer Science
2019 — 2022
Patrician College Of Arts And Science
Bachelor of Science, Computer Technology/Computer Systems Technology
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